Sales & Ordering

Our products are normally made to order, although we do carry limited stock of popular items such as the CGM-7 and DCM-2. Lead times are usually weeks rather than months, and we can usually accommodate rush orders.

Because we recognise that purchasing a crack growth monitor can be a significant capital outlay, we normally offer the use of a demonstration instrument for a no-obligation evaluation period (normally 3 weeks) to customers within the European Union and North America. In certain circumstances this service has been extended to customers outside these regions. Should a customer wish to loan a unit for an extended period, this can be arranged for a fee, part of which can be used towards a subsequent purchase — see the document below for further details. Within the EU we are always happy to visit potential customers to discuss their particular requirements and offer applications advice.

Once a specification is agreed, a formal quotation or pro-forma invoice is issued by Matelect and work commences on receipt of a Purchase Order or Order Number. Goods are normally supplied on a 30-day account basis.

In certain markets we prefer to deal via an Irrevocable Confirmed Letter of Credit, although this is not normally required for low-value orders. Goods can also be supplied on a 30-day sale-or-return basis, extended payment terms, or on daily, weekly or monthly rental — see the document below for full terms and conditions of sale.